Helix Support Chat User Experience

Log in to your user account. Teacher or Administrator accounts are supported by Helix Chat.

Look for the Headphone Icon at the bottom right of the screen

Clicking the Icon will open a window with selections

Selecting Live Chat will open a secondary menu

The top of the screen will show avatar icons for available live agents

Send us a message will initiate a chat window

Chat window will display our privacy disclaimer and have button options to route your inquiry.

Selecting I have a question or issue will prompt you to choose a product to better help our team assist you.

Select your product

Ask your question

Review the answer provided, and links to relevant sources

Confirm the answer helped or ask to be connected to an agent.

Selecting That helped will close the conversation

Selecting Get More Help will open prompts for additional questions or connecting to a live agent for chat

Connecting with an agent will pair you with a live specialist with your chat history and available account details to help quickly identify and resolve issues.

After your issue is resolved via chat through Helix or a live agent you will be prompted to rate your experience